Privacy Policy

Effective Date: 08/02/2018

At PCO Rentals we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our services. By using our website, or any other product or service provided by us (collectively referred to as the “Services”), you agree to the terms and practices described in this Privacy Policy.

Information We Collect

1.1 Personal Information: We may collect personal information that you provide to us when you sign up for our services, make a reservation, complete a transaction, or communicate with us. This may include your name, contact details (such as email address, phone number, and address), driver’s license information, payment information, and other necessary details to fulfil your requests.

1.2 Usage Information: We may collect information about your use of our Services, including the dates and times of access, pages viewed, actions taken, and other similar data.

1.3 Location Information: With your consent, we may collect your precise location information to provide location-based services and enhance your experience while using our Services.

1.4 Cookies and Similar Technologies:

We may use cookies, web beacons, and other similar technologies to collect information about your browsing activities and preferences. This helps us personalize your experience, analyse trends, and improve our Services.

How We Use Your Information

2.1 Service Delivery: We use your personal information to provide the requested services, process reservations, facilitate payments, and communicate with you regarding your transactions.

2.2 Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.

2.3 Improving our Services: We analyse usage data and feedback to improve our Services, develop new features, and enhance your overall experience.

2.4 Marketing and Promotions: With your consent, we may use your information to send promotional materials, offers, and updates about our services. You can opt-out of these communications at any time.

2.5 Legal Compliance: We may use your information to comply with applicable laws, regulations, legal processes, or enforce our terms of service.

Information Sharing and Disclosure

3.1 Third-Party Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as processing payments, analysing data, or providing customer support. These providers have access to your personal information as necessary to perform their services but are obligated to maintain the confidentiality and security of your data.

3.2 Compliance with Law: We may disclose your personal information if required by law, legal process, or government request, or to protect our rights, property, or safety, as well as the rights, property, or safety of others.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or successor.

Data Security

We employ reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system can guarantee 100% security. Therefore, we cannot ensure or warrant the absolute security of any information you transmit to us.

Your Rights and Choices

You have the right to access, correct, update, or delete your personal information held by us. You may also have the right to restrict or object to certain processing activities. Please contact us using the information provided below to exercise these rights.

Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us, and we will promptly take steps to delete such information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through a prominent notice on our website or by other means. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

PCO Rentals, 7th Floor, Hyde House, The Hyde, London, NW9 6LH,, 0203 174 1114.

We will respond to your inquiries and requests as soon as reasonably possible.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Last updated: 08/06/2023